Refunds & Cancellations
Effective October 16, 2026
This policy explains how cancellations and refund requests are handled for ScopeHarbor’s one-time services and recurring memberships. Any rights you have under applicable consumer-protection law continue to apply.
1. One-time Quote Check purchases
If you purchase a one-time Quote Check and request cancellation before processing has started, contact us promptly and we will review the request for cancellation and refund.
If ScopeHarbor cannot complete the purchased service because of a verified system or provider failure and no usable report is delivered, we will either restore the purchased credit, reprocess the request with your approval, or issue a refund as appropriate.
Once processing has completed and a usable digital report has been delivered, purchases are generally not refundable for change of mind. This does not limit remedies available where a service is defective, misdescribed, duplicated, charged in error, or where applicable law requires a refund.
2. Recurring memberships
Memberships renew automatically at the billing interval shown at checkout until cancelled. You may cancel to prevent future renewals through the available account or billing controls.
Unless otherwise required by law or specifically stated at checkout, cancelling a membership does not automatically refund the current paid billing period. Access and plan allowances generally continue until the end of that paid period, subject to account standing and service availability.
3. Renewal, duplicate-charge and billing-error requests
If you believe you were charged twice, charged after a confirmed cancellation, charged an incorrect amount, or experienced another billing error, contact us as soon as possible. We will review provider records and correct verified errors.
4. Refund method and timing
Approved refunds are returned through the original payment method where possible. Processing times are controlled in part by the payment processor and your financial institution, so a refund may not appear immediately after approval.
5. Credits and included usage
Plan credits or monthly usage allowances are not cash and have no cash value. Unless a checkout offer states otherwise, unused monthly allowances do not roll over and are not paid out when a subscription ends.
6. Cancellation does not automatically delete data
Cancelling a paid plan stops future renewals but does not by itself immediately delete account, project, billing, or document records. Data is handled according to the Privacy & Subprocessors Notice, the service’s retention settings, and applicable legal requirements.
7. Chargebacks
If something appears wrong with a charge, please contact us first so we can investigate. Nothing in this policy prevents you from exercising rights available through your payment provider or applicable law.
8. How to request help
Email info@scopeharbor.com with the email address used for your ScopeHarbor account and enough information to identify the transaction. This is our contact address for support, refund and billing questions. Do not send full payment-card details by email.
